SLA Premium Support
Designed for Comfort.
Backed by Confidence.
A Promise of Lasting Peace of Mind
At TOTO | SPIRA, our relationship with you doesn't end after installation.
We’re proud to offer the only official support service of its kind for TOTO customers in the Philippines — built to provide peace of mind, long after your purchase.
Whether you're enjoying the elegance of a NEOREST or the comfort of a Washlet, you can count on SPIRA’s unmatched commitment to care.
The Service Level Agreement (SLA)
Why Peace of Mind Works for You
Our SLA is designed to give you confidence not just in your TOTO product — but in the care that supports it.
When you invest in a TOTO NEOREST or Washlet, you gain more than a world-class fixture. You gain access to a complete protection and maintenance plan that ensures your experience remains seamless, hygienic, and worry-free over time.
Support That Goes Beyond Expectations
SLA at a Glance
Service Level Agreement (SLA)
Premium After-Sales Support for NEOREST & WASHLET Owners
Protect your investment. Enjoy uninterrupted comfort. The TOTO SLA provides peace of mind through expert maintenance, prioritized service, and exclusive perks — tailored for owners of the most advanced toilets in the world.
Service Feature | SLA1 - TOTO Neorest (25,000/year) | SLA2 - TOTO Washlet (10,000/year) |
|---|---|---|
Preventive Maintenance & Deep Cleaning | Every 6 Months | Once a Year |
48-Hour Priority Repair Response | ✅ | ✅ |
Technical Assistance | ✅ | ✅ |
Discount on Replacement Parts | 20% OFF | 20% OFF |
Helpdesk Support | ✅ | ✅ |
Temporary Service Unit (if repair exceeds 2 days) | ✅ | ✅ |
Emergency Repair Dispatch | ✅ | ✅ |
Post-Service Reports | ✅ | ✅ |
SLA1 and SLA2 Comparison
SLA Coverage
Enjoy uninterrupted comfort for 12 months.
Enrolling in a TOTO SLA ensures your smart toilet is protected with priority service, preventive maintenance, and expert care—all year round.
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Certificate Validity: 12 months from date of enrollment
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Eligibility: Available to all registered NEOREST & WASHLET units purchased from authorized dealers
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How to Enroll? Accomplish the form below and submit your SLA request. Our team will process your enrollment and confirm activation via email.